Outreach Worker at Catholic Charities Emergency and Housing Assistance

Where will I serve? An office and food pantry located next to the Cathedral of the Immaculate Conception in Downtown Syracuse.

Who will I serve? Individuals in acute need of shelter, food or social services.

What will I do? You will be responsible for assisting in the operation of an emergency services and practical assistance office, a hospitality center for people who are homeless, and a food pantry.

What will my day look like?

  • Interview clients at the Downtown Emergency Assistance Services office, assessing immediate needs and making referrals as appropriate.
  • Assist in the operation of the Hospitality Center for people who are homeless, including providing fellowship, addressing acute needs, and making referrals as appropriate.
  • Provide immediate assistance (food, clothing, etc.) as available.
  • Assist clients in the application process for public benefits such as Food Stamps, Public Assistance, Child Health Plus, etc.
  • Assist in the general operation of the food pantry, including purchasing, stocking, and preparing orders.
  • Work with Emergency Shelters to assess client needs for furniture and household goods.
  • Solicit furniture and household goods from individuals, churches, organizations, and stores.
  • Schedule daily pickups of donations and deliveries to clients.
  • Assist with pickups and deliveries.
  • Follow up with clients leaving the shelter to assess ongoing needs.
  • Accompany home visits to clients as necessary.
  • Prepare program paperwork and/or complete data entry as required by the program.
  • Participate in program and department staff meetings and training as necessary.
  • Based on volunteer interest and availability, potentially assist with Catholic Charities’ Elderly Services and/or Relocation Assistance.
  • Other program-related activities.

What gifts and talents will I bring and grow in? An interest in social work, community organizing, health and nutrition. Organization. Ability to be goal-oriented. Ability to work well with a diverse group of clients and volunteers. Ability to work well as a team.

Follow John (FC23) and Chloe (FC25) around in a day in the life at Catholic Charities Emergency & Housing Assistance!

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